Returns
Even though we’re constantly working to improve our e-shop and the clarity of its content, it may still happen that the product you ordered isn’t quite what you expected.
If the size doesn’t fit, the color is wrong, or the product didn’t meet your expectations, no worries. You're still protected by the 14-day return period for unused items in their original condition.
But for us, customer satisfaction comes first — whether something went wrong after short-term use or another issue arose, we believe we’ll find a solution together.
📌 Please try on clothing before washing or wearing it, as items that have been used cannot be returned or exchanged.
How do I exchange a product or size?
To request an exchange, contact us first via email at info@bjp-store.cz or call us at +420 739 715 416.
Please do not send back any item without prior agreement.
Wrap the product securely to avoid damage during shipping. If possible, reuse the original packaging. Don’t forget to include your order number somewhere inside the package.
Once we agree, we’ll provide a return shipping code. Take the package to any Zásilkovna drop-off point, tell the staff the code, and hand over the parcel.
At the same time, create a new order with the correct size or desired product.
✔️ That’s it! Once the returned item reaches our warehouse, we’ll handle the rest. You’ll receive your refund within 7 business days.
How do I return an item within 14 days?
To initiate a return, contact us via email at info@bjp-store.cz or call us at +420 739 715 416.
Securely package the item to avoid damage during shipping. If possible, reuse the original box. Include your order number somewhere inside the parcel.
Please send the package to:
Lazaretní 1/7, 615 00, Brno, Czech Republic
Email for the courier: info@bjp-store.cz
Phone: +420 739 715 416
✔️ That’s it! Once the return is received in our warehouse, your refund will be processed within 3 business days.
How do I claim a warranty or defective product?
For warranty claims or product complaints, contact us first via email at info@bjp-store.cz or call +420 739 715 416.
Please do not send any goods without our agreement.
Wrap the item securely to avoid transport damage. If possible, reuse the original packaging. Don’t forget to include your order number.
We’ll provide a return shipping code — drop the parcel off at any Zásilkovna point, give the code to the staff, and you’re done.
✔️ Once the item arrives, we’ll either send you a new product or issue a refund, as agreed.
My item arrived damaged
If the parcel is visibly damaged upon delivery, the box is deformed, or the item is broken inside, you have the right to refuse the shipment. If you choose to do so, file a damage report with the courier on the spot and take a few photos of the package.
Thank you for being with us.
#believecommitconquer