I. Basic Provisions

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “CC”).

Seller: BJP JP, s.r.o., Company ID: 04875613, VAT ID: CZ04875613, with its registered office at Lazaretní 1/7, 615 00 Brno, registered with the Regional Court in Brno, Section C, Insert 92349.
Contact: info@bjp-store.cz

+420 739 715 416, https://bjp-store.cz

These Terms and Conditions govern the rights and obligations of the Seller and the Buyer (consumer or entrepreneur) when purchasing through the online store bjp-store.cz (hereinafter referred to as the “Online Store”).
The Terms and Conditions are an integral part of the purchase contract. Any provisions deviating in the purchase contract shall take precedence.
The contract is concluded in the Czech language.

II. Information on Goods and Prices

Information on goods, prices, and main characteristics is provided with each product. Prices are final (including VAT and all applicable taxes).
Delivery costs and any additional fees are displayed in the cart and in the order summary before submission.
All product presentations in the catalogue are not an offer within the meaning of the Civil Code; they constitute an invitation to submit an offer to conclude a contract.
Discounts: when announcing a discount, we also state the lowest price of the product within the last 30 days before the discount (for a new product, the lowest price during the period it has been offered).

III. Order and Conclusion of the Purchase Contract

Costs for means of distance communication (internet, telephone) are borne by You; they do not differ from Your basic rates.

You can place an order:

• from a customer account (after registration),

• without registration by filling in the order form,

• in our physical store at Lazaretní 1/7, Brno.

Before submitting the order, You may check and correct the entered data. The final button is clearly labelled to show that submission creates an obligation to pay (e.g., “Order with obligation to pay” / “Order and Pay”).

After submission, You will receive an automatic confirmation of receipt (this is not acceptance). The contract is concluded only upon acceptance – by express confirmation of receipt of the order for execution, usually by e-mail notification of shipment.

If any requirement of the order cannot be fulfilled, we will send You a new proposal; the contract is concluded only after Your confirmation of this new proposal.

An obvious technical error in the price does not create an obligation to deliver at the incorrect price; in such a case we will propose new conditions.

IV. Customer Account

Registration is not mandatory; from the account You may order and track the status of orders.
You are obliged to provide truthful and up-to-date information and to protect access to the account.
The Seller may cancel the account if obligations are breached or in case of long-term inactivity.
Account availability may be temporarily limited due to maintenance.

V. Payment Terms and Delivery of Goods

Payment methods:

• bank transfer (CZK: 2400958292/2010, EUR: 2800958304/2010, Fio banka),

• online card payment,

• cash on delivery,

• in person at the store (cash/card).

For bank transfers, the due date is 7 days from the conclusion of the contract; the obligation to pay is fulfilled upon crediting the amount.
A tax document will be sent to You electronically (to Your e-mail) and stored in the account; upon request, we will also issue it in paper form.

Delivery and acceptance:
Delivery methods and prices are displayed in the cart and in the order confirmation. If delivery is repeated for reasons on Your side, You bear the costs.
Upon acceptance, please check the integrity of the packaging and immediately address any damage with the carrier.

Transfer of ownership and risk:
Ownership passes upon full payment of the purchase price and acceptance of the goods; the risk of damage passes upon acceptance.

VI. Withdrawal from the Contract (Consumer)

As a consumer, You may withdraw without giving any reason within 30 days of receipt of the goods (for multiple deliveries, within 30 days of receipt of the last part).
To withdraw, a clear statement is sufficient; You may use our sample form. We will confirm receipt by e-mail.

Please return the goods within 14 days of withdrawal; the cost of return is borne by You.
We will refund the money within 14 days in the same manner; we may withhold the refund until we receive the goods or until You prove that You have sent them back.

You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to familiarize Yourself with their nature and functioning.

Exceptions: especially goods made to order; goods subject to rapid deterioration; goods in sealed hygienic packaging that were opened after delivery; digital content not supplied on a tangible medium, provided it was delivered with Your prior express consent before the withdrawal period expired and after You were informed of the loss of the right to withdraw; other cases pursuant to Section 1837 of the Civil Code.

VII. Rights from Defective Performance (Claims)

We are liable that the goods are free from defects and conform to the contract upon acceptance.
If a defect appears within 12 months of acceptance, it is presumed to have existed at the time of acceptance.
Rights from defects may be exercised within 24 months (unless it concerns a defect for which a lower price was agreed, normal wear and tear, used goods, etc.).

You may request repair, replacement, a reasonable discount, or withdrawal (in case of a substantial defect, repeated occurrence, or multiple defects).

Claims are accepted at our premises/registered office and electronically; we issue confirmation of claim submission and its settlement.
The time limit for settlement is 30 days from submission (unless we agree in writing on a longer period).
After a justified claim, You are entitled to reimbursement of reasonably incurred costs (please claim within 1 month after settlement).

VIII. Communication

Contractual correspondence may be delivered by e-mail.
You deliver to info@bjp-store.cz

the Seller delivers to the e-mail provided in Your account or order.

IX. Reviews and Ratings

For published reviews, we always state whether and how we verify that they come from customers who actually purchased (e.g., order matching), or we expressly state that reviews are not verified.

X. Alternative Consumer Dispute Resolution

For out-of-court resolution, the competent authority is the Czech Trade Inspection Authority (ČOI), Štěpánská 15, 120 00 Prague 2, https://adr.coi.cz

XI. Final Provisions

The rights and obligations are governed by the law of the Czech Republic; consumer rights under binding legislation remain unaffected.
The Seller is not bound by any codes of conduct within the meaning of Section 1826 (1)(e) of the Civil Code.
All rights to the website and its content (texts, photographs, graphics, logos) belong to the Seller or authorized persons; any use beyond statutory licenses is possible only with consent.
The purchase contract, including the Terms and Conditions, is archived electronically and is not publicly accessible.
We may change the wording of the Terms and Conditions; for already concluded contracts, the wording valid at the time of conclusion applies.