Terms and Conditions
GENERAL TERMS AND CONDITIONS
I. Introductory Provisions
These General Terms and Conditions (the "Terms") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code of the Czech Republic (the "Civil Code").
Seller: BJP JP, s.r.o., Company ID: 04875613, VAT ID: CZ04875613, with its registered office at Lazaretní 1/7, 615 00 Brno, Czech Republic, registered with the Regional Court in Brno, Section C, Insert 92349 (the "Seller").
Contact: info@bjp-store.cz, +420 739 715 416, https://bjp-store.cz
These Terms govern the rights and obligations of the Seller and the buyer (the "Buyer") when purchasing through the web interface bjp-store.cz (the "online store"). The Buyer may be a consumer or an entrepreneur.
A "consumer" means an individual who enters into a contract with the Seller outside the scope of their business activity. An "entrepreneur" means a person acting within the scope of their business activity. Provisions that apply expressly to consumers (in particular the right of withdrawal under Article VII) do not apply to a Buyer who is an entrepreneur.
The Terms form an integral part of the purchase contract. Any deviating arrangement in the purchase contract prevails over the Terms.
The contract may be concluded in English, Czech or Slovak. The contractual relationship is governed by the law of the Czech Republic; this does not affect the consumer's rights under the mandatory law of their country of habitual residence. The Terms exist in Czech, Slovak and English language versions; in the event of any discrepancy, the Czech version prevails.
II. Information on Goods and Prices
Information on the goods, prices and main characteristics is provided with each product. Prices are final (including VAT and all taxes).
Shipping costs and any additional charges are displayed in the cart and in the order before it is submitted.
The presentation of goods in the catalogue is not an offer within the meaning of the Civil Code; it is an invitation to submit a proposal to conclude a contract.
Discounts: when announcing a discount, we also state the lowest price of the product during the 30 days preceding the discount (for a new item, the lowest price during the period it has been offered).
III. Order and Conclusion of the Purchase Contract
You bear the costs of means of distance communication (internet, telephone) yourself; they do not differ from your standard rates.
An order may be placed:
- from a customer account (after registration),
- without registration by completing the form,
- at the brick-and-mortar store at Lazaretní 1/7, Brno.
Before submitting the order, you may review and correct the data entered. The final button is clearly labelled so that it is evident that submitting the order creates an obligation to pay (e.g. "Order with obligation to pay" / "Order and pay").
After submission you will receive an automatic acknowledgement of receipt (this is not acceptance). The contract is concluded only upon acceptance – by express confirmation that the order has been accepted for processing; usually by an e-mail confirming dispatch of the goods.
If any requirement of the order cannot be met, we will send you a new proposal; the contract is then concluded only upon your confirmation of that proposal.
An obvious technical error in the price does not give rise to an obligation to deliver at the erroneous price; in such a case we will propose new terms.
IV. Customer Account
Registration is not mandatory; an account allows you to place orders and track their status.
You are obliged to provide true and up-to-date information and to protect access to your account.
The Seller may cancel the account in the event of breach of obligations or long-term inactivity.
Account availability may be temporarily restricted due to maintenance.
V. Payment Terms and Delivery of Goods
Payment methods:
- bank transfer (CZK: 2400958292/2010, EUR: 2800958304/2010, Fio banka),
- online card payment,
- cash on delivery,
- in person at the store (cash/card).
For bank transfer, payment is due within 7 days of conclusion of the contract; the obligation to pay is fulfilled when the amount is credited to the Seller's account.
We will send the tax document electronically (by e-mail) and store it in your account; upon request we will also issue it in paper form.
Delivery time: We dispatch goods without undue delay, usually within the period stated with the product or in the order confirmation. If we fail to deliver on time, you may request delivery within an additional reasonable period; if it expires in vain, you are entitled to withdraw from the contract.
Shipping and receipt: Delivery methods and prices are shown in the cart and in the order confirmation. If delivery is repeated for reasons on your side, you bear the costs. On receipt, please check that the packaging is intact and report any damage immediately to the carrier.
Transfer of ownership and risk: Ownership passes upon payment of the full purchase price and receipt of the goods; the risk of damage passes to the Buyer upon receipt.
Failure to collect / accept the shipment: By dispatching the goods using the chosen delivery method, the Seller has fulfilled its obligation to deliver. The Buyer is obliged to accept and pay for the ordered goods (Section 2118 of the Civil Code).
If the Buyer fails to collect a duly dispatched shipment and it is returned to the Seller, the purchase contract does not thereby terminate. Mere failure to accept the shipment is not deemed a withdrawal from the contract; withdrawal requires an express and unambiguous expression of the Buyer's will.
By failing to accept the shipment, the Buyer falls into default and is liable for the resulting damage. The Seller is entitled to compensation for the reasonably and actually incurred costs associated with dispatching the shipment to the Buyer and returning it to the Seller (shipping both ways), and where applicable for the costs of storing the goods.
If the goods were paid for in advance, the Seller will refund the paid purchase price of the goods reduced by the above costs, which it is entitled to set off unilaterally. The Buyer is not entitled to a refund of the paid shipping charge, as the transport service has been provided.
If cash on delivery was chosen, the Seller will invoice the Buyer for the above costs by a separate request (invoice) payable within 14 days.
The Buyer may request the Seller to re-dispatch the goods; the Buyer bears the costs of re-dispatch in advance.
VI. Gift Vouchers and Discount Codes
A gift voucher may be used only to purchase goods in the online store within its validity period stated on the voucher. The voucher value cannot be exchanged for cash, and any unused balance (unless the Seller provides otherwise) expires upon the end of validity.
Unless stated otherwise for a specific voucher, the voucher may be used once and cannot be combined with other vouchers or discounts.
A discount code is valid for the period and under the conditions stated with it. As a rule, one discount code may be applied per order, unless the Seller provides otherwise.
If the Buyer withdraws from a contract paid for with a gift voucher, the Seller will refund the corresponding value in the form of a new voucher of the same amount; if the Buyer also paid part of the price otherwise, that part will be refunded by the original method.
The Seller is entitled to reject a voucher or discount code if it was obtained or used contrary to good morals, fraudulently, or outside the stated conditions.
VII. Withdrawal from the Contract (Consumer)
As a consumer, you may withdraw without giving a reason within 30 days of receipt of the goods (for a multi-part delivery, from receipt of the last part). The Seller grants this period voluntarily, beyond the statutory 14-day period.
An unambiguous statement is sufficient for withdrawal; you may use our model form. You may also withdraw via the dedicated withdrawal function (button) available in the online store interface throughout the withdrawal period. We will confirm receipt by e-mail.
Please return the goods within 14 days of withdrawal; you bear the costs of returning the goods.
We will refund the money within 14 days by the same method by which we received it. We will also refund the delivery costs we received from you, up to the amount corresponding to the cheapest delivery method offered; the difference for choosing a more expensive method is not refunded. We may withhold the refund until we receive the goods or until you prove that you have dispatched them.
You are liable for any diminution in the value of the goods caused by handling them beyond what is necessary to acquaint yourself with their nature and function.
Exceptions where withdrawal is not possible: in particular goods made to order; perishable goods; goods in sealed hygienic packaging opened after delivery; digital content not supplied on a tangible medium, where supplied with your prior express consent before the expiry of the period and after being informed of the loss of the right to withdraw; and further cases under Section 1837 of the Civil Code.
VIII. Rights from Defective Performance (Complaints)
The Seller is liable that the goods are free from defects on receipt and conform to the contract.
If a defect appears within 12 months of receipt, it is presumed to have existed already on receipt.
A right from a defect may be exercised within 24 months of receipt (unless it concerns a defect for which a lower price was agreed, ordinary wear and tear, used goods, etc.).
If the goods are defective, you may require the defect to be remedied – at your choice by delivery of new defect-free goods or by repair, unless the chosen method is impossible or disproportionately costly. You may require a reasonable discount or withdrawal from the contract if the Seller has not remedied the defect within a reasonable time, has refused to remedy it, the defect recurs, it constitutes a material breach of contract, or it is evident from the circumstances that the defect will not be remedied. Withdrawal is not possible for an insignificant defect.
We accept complaints at the premises/registered office and electronically; we will issue confirmation of both the filing and the resolution.
The deadline for resolving a complaint is 30 days from filing (unless we agree in writing on a longer period).
After a justified complaint, you are entitled to reimbursement of the reasonably incurred costs; claim them within 1 month of resolution of the complaint.
IX. Delivery of Communications
We may deliver contractual correspondence by e-mail. You deliver to info@bjp-store.cz; the Seller delivers to the e-mail stated in your account or order.
X. Ratings and Reviews
For published reviews, we always state whether and how we verify that they come from customers who actually made a purchase (e.g. by matching with an order), or we expressly state that we do not verify the reviews.
XI. Personal Data Protection
We process the Buyer's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable law, to the extent necessary to conclude and perform the purchase contract and to meet related legal obligations. Detailed information on the processing of personal data, the Buyer's rights and the conditions for exercising them is set out in a separate Privacy Policy available at https://bjp-store.cz [insert exact link].
XII. Out-of-Court Settlement of Consumer Disputes
As the contractual relationship is governed by the law of the Czech Republic, the competent body for the out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority (ČOI), Štěpánská 15, 120 00 Prague 2, https://adr.coi.cz.
A consumer resident in another EU Member State may also contact the consumer protection authority in their own country or the European Consumer Centre network (https://www.eccnet.eu). This does not affect the right to bring the matter before a court.
XIII. Final Provisions
The rights and obligations are governed by the law of the Czech Republic; the consumer's rights under mandatory regulations are not affected.
The Seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
All rights to the website and its content (texts, photographs, graphics, logos) belong to the Seller or authorised persons; any use beyond statutory licences is possible only with the Seller's consent.
The purchase contract, including the Terms, is archived electronically and is not publicly accessible.
We may amend and supplement the Terms; this does not affect rights and obligations arising during the effectiveness of the previous version. For contracts already concluded, the text effective at the time of their conclusion applies. The current version is always available in the online store, stating its effective date.
These Terms become effective on 1.6.2026.